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Refunds

Our store is committed to providing high-quality products and services, and expects to meet customer needs.

After receiving the product, the customer cannot apply for a replacement or refund under normal circumstances unless there are the following problems:

  • The item does not match what is on the order.
  • Item quantities do not match.
  • The product has unusual deficiencies in quality (see the "Product Quality" section for details).
  • The product has serious damage that makes the product unusable, and the damage was not caused after the store shipped it (see the "Product Damage" section for details).

If the above situation occurs, the customer must contact the store within 7 days after receiving the goods, and go through the formalities of exchanging or replenishing the goods.

Return process

  1. Contact the store within 7 days after receiving the goods, and provide relevant information to the store, such as order number, name, address, quantity and pictures of the product, etc.
  2. If the process does not involve the goods that need to be returned, the store will reship the goods within 1-2 working days (the store is responsible for the freight).
  3. If any goods need to be returned, the customer must return the relevant problematic goods to our store in person or by courier within 7 days after receiving the goods (the store will be responsible for the freight).
  4. If you come to the store in person, you can exchange the product immediately. If you choose to return the goods by express delivery, the store will re-ship the goods to the address on the order within 1-2 working days after receiving the goods (the store will be responsible for the freight).


product quality

Our store only sells products within the expiration date. If the customer finds that the expiration date of the product has passed when receiving the goods, please contact the store within 7 days.

All products in this store are in line with international or individual country official approval standards. However, everyone's constitution is different, and everyone may have an allergic reaction to any natural or non-natural ingredients. Before using any new product, it should be tested in a small area on the skin. If there is any allergic phenomenon after use and this phenomenon has nothing to do with the quality of the product, our store will not accept returns.

Before purchasing, consumers should carefully check the detailed ingredient list of the product, or seek medical advice to know whether the product ingredients are suitable for individual use. If the customer finds that the product contains inappropriate ingredients after purchasing the product, the store will not accept returns.

In addition, some products are all-natural ingredients, and no artificial colors, fragrances, preservatives, emulsifiers or stabilizers are added. Even if the formula of this kind of product remains unchanged, there may still be differences in color, smell and texture between batches. This is a normal phenomenon and will not affect the efficacy or quality of the product. If the product has the above normal phenomena, the store will not accept returns.

Product damage

Every delivery, our store will follow the strict packaging process:
  • Make sure the item is in perfect condition before sending it out.
  • Each item is carefully packaged with plenty of protective material.
  • Pack the product in a sturdy carton with sufficient filling material.
  • Label or write words such as "fragile" on the package.

But despite this, since our store uses third-party logistics services, and the delivery process is not within the control of our store, there is still a chance that the package will be thrown or bumped during delivery, resulting in various minor damages to the product, such as:

  • Fiber damage
  • Damaged carton or wrapper
  • The bottle cap is loose or slightly cracked
  • The plastic bottle is slightly deformed
  • Product slight leakage

In most cases, the above damages will not affect the quality or use of the product, so the store will not make compensation for the damages. If the damage is so severe that the product cannot be used, please contact the store, and the store will do its best to provide assistance to customers.


something else

In the following cases, the store will not refund:
  • If the order fails to deliver the goods due to errors in the shipping information provided by the customer (such as address, contact number, recipient name, etc.)
  • If the order fails to be delivered due to insufficient freight paid by the customer
  • The customer who came to the store to pick up the order has not picked up the product within the specified period
In the above circumstances, if the customer still fails to fulfill the responsibility within two months from the date of placing the order (including providing sufficient shipping information, paying or making up the relevant shipping charges, etc.), the order will be void without refund, and the store will also send the The products left in the relevant order will be destroyed. If the customer still wants to purchase the relevant products, he must place a new order.


Precautions

  • Only one return can be made per order.
  • In case of any dispute, our store reserves the right of final decision.

Disclaimer: Our products are not registered under the Pharmacy and Poisons Ordinance or the Chinese Medicine Ordinance. Any claims made for our products have not been reviewed for such registration. This product is not intended to diagnose, treat or prevent any disease.

Disclaimer: Our products are not registered under the Pharmacy and Poisons Ordinance or the Chinese Medicine Ordinance. Any claims made for our products have not been subject to evaluation for such registration. Our products are not intended to diagnose, treat, cure or prevent any d .