At NATROshop, we are committed to providing natural personal care products that are rigorously certified, ensuring they meet the highest quality and standards. We attach great importance to product certification, the following are our common certification types:

Certified Organic: Some of our products are certified organic by the appropriate agency, which means that the raw materials for these products have not been grown or produced using chemical fertilizers, pesticides or genetic modification techniques. The certified organic mark reassures consumers that a product is from a traceable organic source.

Sustainable certification: We value environmental protection and sustainable development, therefore, some products may have sustainable certification. These certifications ensure that products are produced in accordance with environmental, social and economic sustainability standards.

CERTIFIED NON-ANIMAL TESTING: We are categorically against animal testing, so our products are often certified free of animal testing. This means that our products are developed and produced without any form of testing on animals.

At NATROshop, we offer a wide range of natural personal care products to suit customers with different skin types and needs. Our products cover all skin types including dry, oily, combination and sensitive.

If you're not sure which product is right for your skin type, we suggest you consider the following:

1. Know your skin type: Knowing your skin type is the first step in choosing the right product. Your skin type may be dry, oily, combination or sensitive. Seeing if your skin is oily, dry, sensitive, or has other specific concerns will help you choose the right product.

2. Select the corresponding product: In NATROshop, we have marked the skin type that each product is suitable for. Check product directions and labels to find the right product for your skin type. For example, for dry skin, you can choose nourishing and moisturizing products; for oily skin, you can choose oil control and oil balancing products.

3. Seek professional advice: If you are unsure about your skin type or have specific skin concerns, it is recommended to seek advice from a skin specialist or beautician. They can provide personalized advice and recommendations based on your needs and skin condition.

At NATROshop, we focus on the quality and effectiveness of our products, but everyone's skin condition is different. Therefore, we recommend that you read the product description carefully to understand the ingredients and applicable skin types, and make a choice according to your needs. If you have any questions, please do not hesitate to contact our customer service team, we will be happy to assist and advise you.

Yes, NATROshop offers trial size or small pack options to allow customers to try our products first. We understand that choosing the right personal care product is an important decision, so we want you to have the opportunity to experience products in full size before purchasing them.

Trial packs or small packs are usually sold in smaller volumes at relatively low prices. This way you can judge whether the product is suitable for your skin type and needs after using it for a period of time. In addition, they are also very portable, especially for travel or short-term use.

On NATROshop's website or in-store, you can look for trial size or small pack options and see if they are available for the product you are interested in. If you have any difficulty finding a sample size, our customer service team will be happy to assist and guide you.

We hope this service gives you more confidence in choosing the products that are right for you and meet your natural personal care needs. I wish you a pleasant experience when trying our products!

在NATROshop，我們非常重視產品的運輸和包裝過程，以確保產品在運送過程中不受損壞。我們採取以下措施來保護產品的完整性：

1. 我們使用高質量的包裝材料，例如泡沫填充、氣泡袋、緩衝材料等，以保護產品在運輸過程中免受碰撞、擠壓或震動的影響。

2. 我們確保產品的瓶蓋、蓋子或封口處嚴密密封，以防止泄漏或受到外界污染。

3. 對於易碎或特殊形狀的產品，我們採取額外的措施，例如使用特殊保護墊或盒子進行額外的緩衝和保護。

4. 我們與可靠的物流合作夥伴合作，確保產品在運輸過程中得到妥善處理和適當的保護。

儘管我們採取了各種預防措施來確保產品的安全運輸，但在極少數情況下，由於運輸過程中的不可預測因素，可能會發生意外損壞。如果您在收到產品時發現任何損壞，請立即與我們的客戶服務團隊聯繫。我們將協助您解決問題，確保您得到滿意的解決方案。我們致力於為顧客提供優質的產品和服務，確保產品在運輸和包裝過程中的安全。

We recommend that clients use British Crocodile Oil Restorative Balm instead of steroid-based creams.

NATROshop's products contain no artificial colours, flavors or preservatives. We are committed to providing personal care products that are natural and harmless to health, so we strictly select raw materials and avoid the use of artificial colors, fragrances or preservatives.

Instead, we choose to use natural colours, flavors and preservatives such as ingredients from plants, fruits, botanical extracts or natural essential oils. These natural ingredients not only give products their mild color and fragrance, but also have some natural antibacterial and antioxidant properties that help protect and care for your skin.

We clearly label the ingredients list of our products so that customers can clearly understand the composition of the products. If you have questions about the ingredients of any particular product, we recommend that you read product labels carefully or contact our customer service team. They will be happy to provide detailed information on the ingredients in our products.

At NATROshop, we take the quality and safety of our products seriously and strive to provide options that are harmless and environmentally friendly. We want you to feel the natural and pure beauty when using our products.

Yes, NATROshop attaches great importance to customer evaluation and user feedback. We encourage customers to provide feedback after purchasing and using our products so that we can continuously improve and enhance our product quality and services.

On NATROshop's website, you can find the testimonials and reviews area below the product pages, these are reviews written by customers who have actually used our products. These reviews can provide valuable information about product performance, quality and usage, helping other customers make more informed choices.

In addition, we interact with our customers on social media platforms to respond to their comments and questions. This interaction helps build customer trust and provides immediate answers and support.

We value every customer's opinion and feedback and regard it as an opportunity for improvement and development. We are very grateful to our customers for their support and participation in our products and promise to continue to provide quality products and services.

If you have any questions or suggestions about our products, please feel free to contact our customer service team. We look forward to hearing your valuable comments and assisting you!

Yes, various products of NATROshop have product ingredient lists for reference. We value transparency and our customers' right to know, so a detailed ingredient list is provided on each product's packaging or on our website.

You can check the label on the product packaging or find the product page on NATROshop's website, which contains a full list of ingredients. These ingredient lists will clearly list the raw materials and ingredients contained in each product, so that you have a clear understanding of the composition of the product.

If you have any questions about the ingredients of a particular product, we recommend that you read product labels carefully or contact our customer service team. Our team will be happy to provide you with further explanations and information about the ingredients in our products.

NATROshop is committed to providing safe, natural and high-quality products. We respect and value customers' concerns about product ingredients. By providing product ingredient lists, we hope to help you make an informed choice and ensure you can have full confidence in our products.

At NATROshop, we are committed to providing personalized advice and recommendations to help you choose the product that is best for you. Here are some guidelines and methods to help you make an informed choice:

1. Know your skin type: First, assess your skin type, such as dry, oily, sensitive or combination. This will help you choose products that are right for your skin's needs.

2. Consider Your Skincare Needs: Identify your skincare goals, such as moisturizing, anti-aging, soothing sensitivity, or cleaning pores. This will help you choose the appropriate product to meet your needs.

3. Read the product description and function: Read the description and function of each product carefully to understand the product's characteristics, ingredients and benefits to the skin. This will help you choose the product that meets your needs.

4. View customer evaluation and feedback: On NATROshop's website, you can view customer evaluation and feedback, and learn about other customers' experience and opinions on products. This will provide valuable reference to help you make a decision.

5. Consult our customer service team: If you are still not sure which product to choose, our customer service team will be happy to provide you with professional advice and recommendations. You can contact our customer service team, provide your needs and skin type, and they will recommend suitable products for you according to your personal situation.

Remember that everyone's skin conditions and needs are different, so choosing the right product for you is an individual process. We want to be able to provide the personal advice you need to make sure you find the products that are right for you and achieve the desired skin care results.

Yes, NATROshop has a return and refund policy, we are committed to providing excellent customer service and satisfaction guarantee. The following are the main points of our return and refund policy:

1. Product return: If you are not satisfied with the purchased product or have any problems, you can return it within a certain period of time after receiving the product. Please refer to our return policy page or contact the customer service team for more detailed information on return terms and conditions.

2. Return request: In order to return, you may need to provide relevant order information and reasons for return. Please ensure the product has not been used and is still in its original packaging so we can process the return.

3. Refund Processing: Once we have received the returned product and confirmed that it is eligible for return, we will begin processing the refund. Refunds will be made to the original form of payment and credited to your account within a certain period of time. The exact time for refund processing may vary depending on the payment method and bank processing speed.

4. Special Circumstances: Special return and refund policies may apply in certain special circumstances, such as promotions, bundled products or individually negotiated situations. Please refer to our returns policy or contact customer service team for information.

We recommend that you read our Returns Policy for details before returning an item and keep the original purchase receipt and product packaging. If you have any questions about returns and refunds, please feel free to contact our customer service team, we will be happy to assist you and answer your questions.